
2024
Nearly nine out of 10 advisors said that they sell
river cruises.
Three in 10 U.S. advisors reported that their clients
take river cruises lasting longer than one week. In
Canada, the percentage is higher, with four in 10
advisors stating that their clients take river cruises
lasting more than a week.
99% of advisors said that their clients prefer a
European river vacation. 21% of advisors said that
their clients would choose river cruise vacations in
the U.S.
In Europe, Germany (83%), France (74%) and the
Netherlands (61%) are the most selling river cruise
destinations. Portugal and Spain are gaining in
popularity said four out of 10 advisors.
May (56%) and September (62%) are the most
popular seasons for river cruising.
Eight out of 10 advisors said that having fewer
people on board was one of the top reasons
why clients chose river cruises. Ease of access to
city centers was another reason, said 80% of the
advisors.
84% of the advisors said that their clients are well
travelled. One out of two advisors said that their
clients preferred all-inclusive products.
Eight out of 10 advisors said that their clients
opted for river cruises based on the itineraries
and destination of the cruise and to combine land
vacations pre- and post- the river cruise.
Itinerary (82%), quality of food and wine (69%),
and value for money (64%) were the top factors
determining a client’s satisfaction with a river cruise.
Nearly nine out of 10 advisors plan to sell to affinity
groups in the coming year.
Pre- and post-packages (85%) and ground transfers
(83%) are the most in-demand products booked,
besides river cruises (89%) by river cruise clients.
Six out of 10 advisors said that their river cruise
clients spent more than other clients.
The average per day per person spend has gone up
from $796 in 2023 to $931 in the current Outlook.
Word of mouth referrals (87%) and current/past
clients (79%) are still the best lead generation source
in river cruise.
Text messaging (97%), emails (95%), and phone
calls (95%) were the most used modes for advisors
while communicating with clients. Nearly seven out
of 10 advisors also conduct video calls to speak to
clients.
WhatsApp (47%), Facebook Messenger (44%) and
Zoom (37%) are the most used instant messaging
apps.
Eight out of 10 advisors said that they want FAM
trips to make higher river cruise sales. Two out of
five advisors said that commissions on NCFs would
also be better support.
Product training (74%) and ship inspections (64%)
were the preferred training formats for advisors.
Four in five advisors expect to see a growth in sales
in the coming year, three out of five advisors expect
to see a double-digit growth.
One out of two advisors had more than 15 years of
experience in the industry.
KEY
FINDINGS