Fam trips that enable the advisors to experience the vacation themselves would help them sell more group travel, according to 58% of the advisors. Improving supplier side support through better call center operations and booking tools were also thought to be important in enabling higher sales by many advisors. They also said they would like these deals to come with higher commissions and get more training support. The majority of the advisors agreed that supplier services were not up to the mark. Many advisors said that they had issues with the call centers, saying the travel “counselors” and business development executives on the suppliers’ side rarely have any answers to their questions. They often describe their experiences with supplier reps on the phone as stressful, frustrating and below par. It is imperative that the suppliers need to train and empower their staff in order to resolve queries effectively to enable faster decision making and booking by clients. CHART 28 | 39 GROUP TRAVEL TRENDS SUPPLIER SUPPORT TO ENABLE HIGHER GROUP TRAVEL SALES Fam trip or personal cruise experience Improved call center operations Improved booking tools Better commissions/more profitable Clear communication on all policies Better supplier pricing Training programs Stronger BDM support Effective co-operative marketing promotions Lead time to access inventory Faster payment reconciliation Better performance-linked bonus structure Post/video/reels/influencers on various social media Dedicated articles and stories in media 58% 55% 51% 47% 47% 43% 40% 39% 30% 27% 21% 18% 16% 10%

Tours operated by Funjet Vacations. *Depending in season and destination. Described group goodies are valid for contracted groups. **11th room upgraded according to the number of confirmed rooms per night ***Group leader must contact MICE Manager in destination to coordinate details 15 days prior the arrival. **** Only valid for hotels/destinations with Renova Spa. Group leader must contact info@renovaspa.com to receive complementary massage voucher in advance, for contracted groups only. Inclusions are subject to change without notice, blackout dates, exceptions, cancellation charges and restrictions. Not responsible for errors or omissions in the publication of this information. Not responsible for errors or omissions in the publication of this information. Valid for new bookings only. Valid for new bookings only. Funjet Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Funjet Vacations. CST# 2139014-20. 40066_MI_6.8.22_LJ Group Goodies Group travel at RIU Hotels & Resorts is perfect for multigenerational families or diverse, fun-loving groups of friends. With a wide selection of destinations, your clients can choose the one that best suits their celebration! • 6 th or 11 th guest complimentary * • Complimentary room upgrade for every 10 th room booked ** • Welcome sign • Fruit basket and sparkling wine for VIP room • Private check-in • Semi-private group dinner • Complimentary cocktail hour with appetizers *** • Massage for group leader **** • Spa discounts • Plus, access to RIU Party & Splash Water World at select resorts All Combinable with Wedding Collections and Social Packages! Take advantage of these enticing group travel incentives now at www.funjetagent.com/groupspromos