
The Group Travel Outlook 2022 shows that the
share of independent contractors (ICs) working
with host agencies has grown dramatically from
29% last year to 52%, indicating a shift towards
entrepreneurship among travel advisors. In the
current survey, 60% of the advisors said they were
ICs, whereas 40% were retail agencies, with an even
split between those with a storefront location and
those without. The number of travel businesses
operating out of traditional storefronts has been
consistently dwindling. In 2021, 29% of businesses
had a storefront. Even agencies without storefronts
came down from 31% in 2021 to 20% in 2022.This
trend is testimony to the ‘entrepreneurization’
of the travel industry. Most new entrants in the
industry, especially during the pandemic, prefer
flexibility and independence.
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CHART 1
BUSINESS CLASSIFICATION, SHARE (%)
ADVISOR DEMOGRAPHICS
8%
20%
20%
52%
Retail travel agency with a storefront
location
Retail travel agency, non-storefront
location
Independent contractor working with a
host agency
IC/advisor working on your own