36 | CHART 25 GROUP TRAVEL TRENDS Among the modes of communication, most advisors prefer emails to communicate with both clients and suppliers. For client-side communication, phone calls, in-person and text messages are the important channels to relay information. When it comes to talking with the suppliers, they prefer using phone calls, in-person and video calls. Text messages, messaging apps and video calls are also frequently used to communicate with both clients and suppliers. MODES OF COMMUNICATION Emails Phone call In person Text messaging Messaging apps Video call 89% 79% 81% 68% 71% 64% 16% 18% 41% 24% 51% 26% Client side Supplier side