28
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CHART 16
The most popular modes of communication
with clients are email (96%), phone calls
(91%), and text messaging (23%). For an
expensive, niche product such as luxury,
in-person contact is also higher on the client
side (71%).
MODES OF COMMUNICATION USED BY ADVISORS
LUXURY VACATION TRENDS FOR 2024
39%
30%
48%
23%
65%
85%
44%
52%
71%
68%
91%
96%
Video call
Messaging apps
In person
Text messaging
Phone call
Emails
Client side
Supplier side