
2024
Seven out of 10 advisors said that they specialize
in ocean cruises. Family/multi-generation travel
(66%) and specific destinations (60%) are other top
specializations.
Alaska (77%), Hawaii (72%), and Florida (63%) are
the most popular U.S. destinations, said advisors.
The Caribbean-Bahamas (85%), Europe (85%), and
Mexico-Central America (83%) are the most popular
non-U.S. destinations.
Ocean cruise contributes to 23% of advisors’ annual
gross sales, and the share of all-inclusive vacations
is 21%.
Almost 9 out of 10 advisors plan to sell to affinity/
clubs, and to nuclear families in the next 24 months.
Eight out of 10 advisors are affiliated with consortia,
marketing groups or host agencies.
Preferred commissions with supplier (84%),
customer service (69%), and exclusive promotions
(66%) are the most important factors for advisors
while choosing a host agency.
Four out of 10 advisors said that they find host
agencies based on referrals from a friend, colleague
or advisor. Host agency website (30%) and a web
search (8%) were other means.
Nearly 50% of the advisors said that they pay an
annual fee of up to $500.
One out of 2 advisors said that they pay a
commission of between 11% and 30% to the host
agency.
Nearly 50% of the advisors said that they charge a
service fee.
Word of mouth referrals (87%) are the most popular
lead generation channels for advisors, along with
current/past clientele (77%), and social media (60%).
Almost 100% of advisors use text messaging to stay
in touch with clients. Ninety-five percent use emails
and phone calls.
Six out of 10 advisors use Facebook messenger for
communication. Thirteen percent of advisors still
don’t use any messaging apps.
Eighty-one percent of advisors generate their own
social media content. Fifty-six percent of advisors
said that they share between three and 10 posts in
a week.
Eight out of 10 advisors said that they have their
own website. Of these, 65% said that the site is
hosted by them or a third-party platform.
Quality of call center operations (74%), client needs
(68%), and destination expertise (65%) are the
most important factors in selecting a supplier, said
advisors.
One in 2 advisors said that they would like to learn
the best practices of other advisors to help grow
their business.
Six out of 10 advisors are independent contractors/
advisors with a host agency or franchise or a
consortium.
Forty-five percent of the advisors said they have 21
years of travel sales experience or more.
More than 60% of advisors said that they expect a
double-digit growth in annual gross sales in 2025.
FAM Trips (83%) and virtual training (79%) are the
most preferred training formats.
Product specialization and social media training are
the most preferred training programs.
KEY
FINDINGS
4