
4
2024
53% of advisors said that they sell expedition
cruises.
40% of advisors said that they make three or
more bookings for expedition cruises in a year.
Nearly 80% of advisors said that expedition
cruises contributed to up to 10% of their annual
gross sales.
Out of every 10 advisors, six said that they
expected to see a double-digit growth in their
expedition cruise sales in 2024.
74% of advisors said that their clients picked
an expedition cruise to experience adventure
travel. Crossing off a bucket-list destination
(69%) and having a wildlife experience (67%)
were other top reasons.
71% of advisors said that their clients preferred
expedition cruises because of the smaller size of
the ship, which meant fewer guests.
The average client spends $1,000 a night during
an expedition cruise.
Six out of 10 advisors said that their
recommendations helped the client pick an
expedition cruise.
Hurtigruten Expeditions (50%), Celebrity Cruises
(48%), Lindblad Expeditions (46%) and Viking
Expeditions (46%) were the top expedition
cruise lines that advisors were planning to sell
this year.
Lindblad Expeditions, Hurtigruten Expeditions
and Viking Expeditions were most popular
among US advisors.
Hurtigruten Expeditions, Celebrity Cruises and
Silversea Cruises were most popular among
Canadian advisors.
Eight out of 10 advisors said that the itinerary
was the most important factor for clients while
choosing an expedition cruise. Reputation of
the cruise line (64%) and an all-inclusive product
offering (54%) were the next most important
factors.
Affinity Groups (88%), Leisure Groups (89%) and
Millennials (85%) emerged as the most popular
client sections for advisors in 2024.
68% of advisors who sell expedition cruises
said that the cost of the cruise was the most
challenging aspect of selling expedition cruises.
One out of two advisors who currently don’t
sell expedition cruises said that they felt that
they didn’t have enough expertise to sell an
expedition cruise with confidence.
Word-of-mouth referrals were the most popular
lead generation source for advisors.
More than half of the advisors said that social
media was an important marketing channel in
selling expedition cruises.
Over 90% of advisors said that text messaging
and phone calls were their preferred modes of
communication.
The top three messaging apps used by advisors
were Facebook Messenger (60%), Zoom (47%)
and WhatsApp (47%).
FAM Trips were the most in-demand supplier
support, with 8 out of 10 advisors saying they
would like to experience expedition cruises
personally in order to sell them better.
Nearly 90% of the advisors said FAM trips were
the best training formats for expedition cruises.
Virtual training (77%) and in-person conference
or trade shows (61%) came next.
For expedition cruises, the most favored
training programs were product/destination
training (74%), ship inspections (64%) and
specialization training (52%).
KEY
FINDINGS