CHART 24 | 33 What would advisors like to know about expedition cruises? More than 7 out of 10 advisors said that they would like product or destination training. In the cruise segment, ship inspections have also been requested as clients often want to know the size and quality of their cabins before boarding. Any miscommunication reflects on not just the cruise line, but has a direct impact on the advisor-client relationships as well. One advisor said, “We want not just an introduction to these, but a more advanced level of training.” Sales training will also be of help. Another advisor pointed out: ADVISOR TRAINING: PREFERRED TRAINING PROGRAMS TRAINING NEEDS As a manager I tend to think of what my team needs instead of what I need. But it has been a while since our consortia or vendors did a lot of actual sales trainings, most are destination or marketing focused. Product or destination training Ship inspections Specialization training Social media training General sales/best practices training Business building training Travel advisor regulation and legal issues Mindset, well-being, or personal growth Customer service Training on implementing service fees Public relations 74% 64% 52% 46% 43% 39% 29% 22% 19% 16% 12%