30 | CHART 21 ADVISOR’S PROFILE In this Outlook, the share of ICs has increased from nearly 60% to 70%. The share of agencies is 30%. Agencies have been longer in the business and understand the nuances of the industry well because of their experience. Most ICs are those who are newer to the industry and will need more training from suppliers. BUSINESS CLASSIFICATION, SHARE (%) Upto 5 years 6 - 20 years More than 20 years Total Years in Business Retail travel agency with a storefront location IC/advisor working with a host agency/franchise/consortium Retail travel agency with an office/non-storefront location IC/advisor working on your own 6% 12% 17% 17% 4% 13% 15% 11% 3% 5% 7% 3% 87% 70% 59% 69%