
2023
84% OF THE TRAVEL ADVISORS WHO
PARTICIPATED IN THE SURVEY HAVE SOLD
OCEAN CRUISES IN THE PAST AND 76% plan to
sell them in the next 12-18 months.
REPEAT CRUISE CUSTOMERS TEND TO CHOOSE
PREMIUM (85%) AND LUXURY (80%) SEGMENTS.
FIRST-TIME CRUISERS ARE MORE LIKELY TO GO
FOR THE CONTEMPORARY SEGMENT (70%).
COUPLES, SENIORS AND EMPTY NESTERS ARE
THE TOP THREE customer categories most likely
to buy a cruise vacation.
THE CARIBBEAN AND THE BAHAMAS (89%),
EUROPE (83%) AND ALASKA (83%) will be the
trending cruise destinations for 2023.
Top motivators for taking a cruise vacation are
CELEBRATING PERSONAL OCCASIONS (77%),
TICKING OFF THE BUCKET LIST (76%), AND
SPENDING TIME WITH FAMILY (75%).
PRICE, DESTINATION, AMENITIES INCLUDED
ON BOARD AND RECOMMENDATION OF THE
ADVISOR are the top factors in selecting cruise
vacations.
MORE THAN 7 IN 10 ADVISORS said that their
clients preferred an all-inclusive cruise product.
NEARLY 9 IN 10 ADVISORS SAID WI-FI IS AN
IMPORTANT AMENITY THAT CLIENTS WANT IN
AN ALL-INCLUSIVE CRUISE PRODUCT. On-board
entertainment and an open bar are other sought-
after inclusions.
DRINKS AND BEVERAGES ARE THE MOST
FAVORED FREE ADD-ONS, WITH 79% OF
ADVISORS saying their inclusion helps boost
sales.
More advisors are embracing social media, an
interesting development considering this has been
a segment defined by baby boomers and empty
nesters. ONE IN TWO ADVISORS SAID SOCIAL
MEDIA HELPS IN TRIP INSPIRATION, PLANNING
AND SHOPPING, AND 25% FELT THAT IT LED TO
DIRECT LEAD GENERATION.
With the pandemic behind us, clients are looking forward
to travelling without fear. 67% OF THE ADVISORS SAID
THEIR CLIENTS ARE NOT HESITANT TO TAKE A CRUISE
VACATION DUE TO HEALTH CONCERNS.
COST OF THE VACATION (45%) AND SCHEDULE/
ITINERARY (39%) REMAINED THE TOP CHALLENGES in
selling cruise vacations.
NEARLY THREE IN FOUR ADVISORS SAID THAT THE
REPUTATION AND EXPERIENCE OF THE CRUISE LINE
are the top factors while choosing a cruise line.
INDEPENDENT CONTRACTORS REPRESENT 60% of
the sample indicating a rise in entrepreneurship in the
industry.
The industry retains its experienced talent with nearly
60% OF THE ADVISORS WITH OVER 10 YEARS IN THE
BUSINESS.
THE OUTLOOK FOR 2023 CRUISE SALES IS BULLISH
WITH 89% OF U.S. ADVISORS AND 94% OF CANADIAN
ADVISORS LOOKING FORWARD TO SOLID GROWTH
COMPARED TO 2022. Nearly one in three U.S. advisors
projected growth of 51% or more, and nearly four in 10
Canadian advisors projected growth of 51% or more.
KEY
FINDINGS