
CHART 12
|
23
Multi-generational vacations tend to be immensely
complex because of the variety in the travel party
and equally varied demographics. Besides the
binding glue of the family reunion, it takes a travel
advisor to manage all the individual preferences,
bake it into a pertinent product, remain conscious
of price versus value, and create the perfect trip.
Sixty-four percent (64%) of advisors highlighted
the knowledge and experience as the top driver for
selling multi-generation vacations (see Chart 12).
Forty-six percent (46%) of advisors are also seeing an
increased demand for multi-generational vacations,
which bodes well for suppliers who can tailor
products specifically for this segment. Moreover,
catering to members of the same family facilitates
new customer acquisition, say 41% of advisors.
An advisor adds:
ALL ABOUT THE FAMILY
DRIVERS FOR SELLING MULTI-GEN VACATIONS
The other generations can lead to more new bookings
with relatives/clients you had no access to.
Products matched client needs
Opportunity to deliver personal-
ized services to clients
Increased demand
Access to new customers
Higher margin/revenue upside
Better deals/value for money
for clients
Faster way to meet revenue
goals
Supplier leverage
64%
54%
46%
41%
27%
22%
16%
6%