ADVISOR TRAINING: PREFERRED TRAINING PROGRAMS Product and destination training were the most requested at 72%. This ties in with the request for ship inspections (70%), as this better equips advisors to handle client questions on the size and comfort of the ship they plan to sail. With the number of ICs increasing, 35% of respon- dents felt the need for business building trainings. The advisors are also seeking training in customer service, as well as well-being and personal growth education. CHART 24 | 39 TRAINING NEEDS 72% 70% 47% 40% 35% 28% 20% 17% 16% 10% Product or destination training Ship inspections Specialization training Social media training Business building training Travel advisor regulation and legal issues Training on implementing service fees Customer service Mindset, well-being, or personal growth Public relations