CHART 12
|
23
Naturally, first-time cruisers will
have many questions. According
to the survey, the biggest concern
for them was the kind of inclusions
they would get (86%). For 70% of
the advisors, their clients were curi
-
ous about additional charges (see
Chart 12). Close to 60% had ques-
tions about the inclusion of alcohol.
FIELDING QUESTIONS: THE RESPONSIBILITY OF
DEVELOPING A NEW SEGMENT
They Come with Questions!
FREQUENTLY ASKED QUESTIONS BY FIRST TIME CRUISERS
86%
70%
59%
58%
54%
31%
31%
19%
18%
16%
1%
What is included in the total price
Are there any additional charges
What is the cost of alcohol
Do they need a passport
Is there a charge for internet/ WiFi
What are the available dining options
Is there a charge for food
Will the dietary concerns, preferences be catered to
How can they celebrate a special occasion
How to use currency onboard and in ports
Other